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Return & Refund Policy

At Taylor Made Herbal Products, we prioritize your satisfaction. We only offer returns on products that are unopened within 5 days of receiving the goods.


Damages and Issues:

  • Check your order as soon as you receive it, and get in touch with us right away if something is defective, broken, or incorrect.
  • We'll assess the issue and make it right.

How to Initiate a Return:

  • Contact us at info@tailormadeseamoss.com.
  • We will give you instructions and a return shipping label.
  • Returns should be sent to this address - 635 Broadway Ave, Bedford, OH, 44146.

Note: Items returned without prior authorization will not be accepted.


Exchanges:

Refunds:

  • We'll notify you upon receiving and inspecting your return, informing you of the refund approval status.
  • Within 10 business days of receiving approval, you will automatically receive your money back using the original payment method.
  • If more than 15 business days have passed since your return was approved, please contact us at info@tailormadeseamoss.com.
Note: Your bank or credit card company may require additional processing time to post the refund.
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We Will Be Closed From 12/24-01/01, all orders will ship out on the January 2nd