At Taylor Made Herbal Products, we prioritize your satisfaction. We only offer returns on products that are unopened within 5 days of receiving the goods.
Damages and Issues:
- Check your order as soon as you receive it, and get in touch with us right away if something is defective, broken, or incorrect.
- We'll assess the issue and make it right.
How to Initiate a Return:
- Contact us at info@tailormadeseamoss.com.
- We will give you instructions and a return shipping label.
- Returns should be sent to this address - 635 Broadway Ave, Bedford, OH, 44146.
Note: Items returned without prior authorization will not be accepted.
Exchanges:
- Orders cannot be exchanged once delivered.
- For exchange-related queries, contact us at info@tailormadeseamoss.com.
Refunds:
- We'll notify you upon receiving and inspecting your return, informing you of the refund approval status.
- Within 10 business days of receiving approval, you will automatically receive your money back using the original payment method.
- If more than 15 business days have passed since your return was approved, please contact us at info@tailormadeseamoss.com.
